Objective of the process:
- To establish, as far as possible beyond doubt, that there was an attempt to defraud the bank, in the case under investigation.
- To prove/fix responsibility for this attempt on the customer, or the sales person, or point to a possible collusion between the two.
- To document the facts of the case and findings of the investigation, so that the same may be a reliable record for establishing a future course of action.
